Support Management

Desktops and End User Services

Count on Saudi Fanks for the installation, support and management services you need to deploy an end-to-end desktop and end-user solution that fits your end-user business requirements.

Saudi Fanks will provide services for the following customer needs:
  • Desktop and End-User Advisory Services
  • Proactive System/Desktop Monitoring and Intelligent Patch Management
  • Desktop and End-User Implementation and Migration
  • Desktop and End-user Support
  • Desktop and End-User Management Services
  • Desktop and End-User Application and Collaboration


Saudi Fanks Desktop and End-User Management Services support PCs, laptops, mobile and thin computing devices and provide all associated support services such as managing distributed servers and printers, to provide comprehensive management of your total desktop/user environment. You benefit from decreased user downtime, increased security and privacy, improved management of hardware and software assets, and a manageable cost for your desktop environment.

Standard Features:
  • • On-Site: dedicated, highly skilled engineers work on-site at your location, providing high-level support to identify areas for improving availability and on-site management of the desktop/user environment
  • Phone-based troubleshooting: engineers work via phone and remote tools to help troubleshoot issues
  • Deployment and version upgrades for desktop operating systems and business applications
  • Desktop disk/hard drive image management/li>
  • Desktop security management; anti-virus and Spam-ware updates, network security, user policies
  • WAN and LAN Management
  • Asset Management
  • Procurement
  • Desktop, Notebook and Workstation hardware diagnosis and repair

Add-on Features:
  • Readiness Evaluation Report, design detailed scope and project plan for desktop Operating System and application migration
  • Desktop Operating System Management: provide Operating System migration services in a automated manner for new PCs (refresh cycle) and up-dating the Operating System and applications on existing PCs as well as re-storing user profiles / user data
  • E-mail Protection Services manages e-mail traffic at the business border by creating a barrier between your company's messaging environment and the outside world. It provides advanced security and management functionality that address external e-mail problems such as Spam, viruses and denial of service attacks.

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