Desktops and End User Services

Count on Saudi Fanks for the installation, support and management services you need to deploy an end-to-end desktop and end-user solution that fits your end-user business requirements.

Saudi Fanks will provide services for the following customer needs:
  • Desktop and End-User Advisory Services
  • Proactive System/Desktop Monitoring and Intelligent Patch Management
  • Desktop and End-User Implementation and Migration
  • Desktop and End-user Support
  • Desktop and End-User Management Services
  • Desktop and End-User Application and Collaboration


Our service desk – which provides on-site technical assistance, remote systems administration and technical phone support, enables you to resolve IT issues in the desktop environment. By taking advantage of these services, your organization can reduce its costs while increasing productivity and end user satisfaction. You also benefit from flexible service options that support your changing business needs without up-front capital investment.

  • Provide help desk and on-site support for the desktop and user environment
  • Reduce Spam and provide additional protection against viruses, hack attempts and denial of service attacks
  • Operating System and application patch support: establish framework, provide identification, model office testing, staging and distribution of patches
  • Emergency dispatch and critical situation response
  • User peripheral hardware support; printers, network, scanners, wirelessli>
  • Core software and application support
  • Troubleshoot and repair user network configurations, operating systems, storage and back office applications
  • Diagnosis and issue resolution
  • Collaborative support with select third-party vendors
  • Operating system and firmware support
  • Rapid problem resolution
  • Desktop/Notebook hardware support of industry-standard hardware components and the appropriate drivers.

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